Payments | Returns| T&C's | Privacy
You can shop and pay for your purchases securely and easily online. We accept all major credit cards through our payment processing partners Paypal (You do not need an account with them to use it) - Which is 100% ultra-secure & is handled on encrypted pages for added security.
We prefer to use Evri as our method of delivery - we always require a signature on receipt of your parcel
We always retain proof of posting & delivery
If you wish to return an item please inform us ASAP after delivery at [email protected]
All returns/exchanges must be agreed in advance. Please title your email with "Returns" and include your name, item, reason for return
Important: Please cut out and use returns label from bottom left of your enclosed invoice. Please note that you the customer are responsible for the return postage.
Unauthorized returns will not be accepted.
It is the responsibility of the buyer to ensure all returned items are sent back within 14 working days of receipt, and in same condition that they were sent to be eligible for a refund - please be aware that a time/date stamped photograph will be taken before your shoes are dispatched to avoid any mis-representation of wear on return. Return postage cost is non refundable.
Return items by signed for delivery to prove delivery. Please retain your proof of posting slip.
Items must be returned in the same condition as dispatched, and as photographed in the original listing, in the original box packaging where applicable, excepting outer wrapping.
Any tags we have added must still be attached as despatched to recieve a refund.
No refund will be offered in the event that the aforementioned has not been adhered to and item has signs of further wear.
If shoes have been worn outside or have been pitted on the undersole from not trying on a smooth soft surface, then we regret that no refund will be offered
Please note that we also cannot accept returns that have been damaged or downgraded making them unsaleable
Returns refunds will not include return P&P incurred, unless the item/items were misrepresented
Please retain your proof of posting slip for your returns as if there is no proof of posting then we cannot refund if the returned items are not recieved at our premises.
Please note that refunds may take between 7-10 days to appear on any statement regarding the initial payment made .
By submitting an order to us you are confirming that you have read and accept the above conditions.
SMALL PRINT - THE BORING LEGAL STUFF ...
Consumer Protection (Distance Selling)Regulation 2000-For more information on your right to withdraw from your purchase within the 14 working days cooling-off period,visit the Department Trade and Industry's web site at:
Please note returns policy follows the distance selling regs and we cannot accept a return unless notified within the 14 day cooling off period.
Your statutory rights are not affected Designer Shoes Not Designer Prices want you to be 100% satisfied with your purchase therefore.. if for any reason you are not, please get in touch with us via our contact page so we can resolve any problems to your satisfaction or Contact us at: [email protected]
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Designer shoes not Designer prices reserve the right to refund and decline an order.
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